Return & Service Policy
Understanding our policy regarding service activation and digital credentials.
01 Digital Service Nature
Hamari services digital nature ki hain (IRCTC Agent ID Activation, API access, etc.). Ek baar jab hum aapki request process kar dete hain aur credentials generate ho jate hain, toh "Return" ka option available nahi hota kyunki digital goods/services ko return nahi kiya ja sakta.
02 Rejection of Application
Agar aapka documentation (KYC) IRCTC ya RailAgentID ki policy ke hisaab se galat paaya jata hai aur aapka application reject ho jata hai, toh hum aapko documents sahi karne ka mauka dete hain. Agar documentation complete nahi ho pata, tabhi return ki request consider ki jati hai (subject to verification).
03 Non-Returnable Charges
- One-time registration fees is non-refundable.
- Documentation processing charges are non-returnable.
- Hardware/Token charges (if any) are governed by manufacturer warranty.